What Information We Hold and Why
When you open an account, we collect your name, email address, date of birth and the mobile wallet details you use — whether that is bKash, Nagad or Rocket. We need these to process deposits, confirm withdrawals and verify identity as required. During account use, we
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also log device type, browser, IP address and session activity. This helps us detect unusual access patterns and keep your account secure. If you contact support, your messages and any attachments are stored against your account record. We do not sell your personal data to third
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parties. Data shared with payment processors — such as the mobile wallet networks handling your bKash or Nagad transactions — is limited strictly to what those processors need to complete the transfer. Your data is retained for as long as your account remains active and for
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a period after closure as required by applicable rules. You can request a copy of your data or ask us to close your account by contacting support directly. Whether specific data rights apply to you depends on your local law and the eligible region you access
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from.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.